After-Sales Service
Professional, Efficient and Reliable Support You Can Count On
At TASI, we believe that product delivery is only the beginning of our partnership. Long-term customer satisfaction is built on dependable products backed by responsive and professional service.
Our comprehensive after-sales support system provides customers worldwide with technical assistance, product repair, fault diagnosis, spare parts supply and ongoing service throughout the product lifecycle. We are committed to helping customers resolve issues quickly, minimize downtime and maintain the long-term accuracy and reliability of their test and measurement instruments.
Whether you are a distributor, brand owner, OEM/ODM partner or end user, our experienced technical team is dedicated to providing timely support and reliable service whenever you need it.
Our Services
Technical Support & Product Assistance
Our experienced technical support team provides professional guidance to help customers maximize product performance and improve measurement efficiency.
Our technical support services include:
● Product application consultation
● Product operation guidance
● Measurement recommendations
● Frequently Asked Questions (FAQ)
● Technical documentation and product support
Product Repair Services
If your instrument experiences performance issues or operational faults, our service engineers will perform professional diagnostics and provide appropriate repair solutions.
Every repaired product undergoes comprehensive inspection and functional testing to ensure it meets our quality standards before being returned to the customer.
For products outside the warranty period, we continue to offer paid repair services and long-term technical support to help extend product life and maximize equipment value.
Genuine Spare Parts & Accessories
To ensure long-term product reliability, TASI provides genuine replacement parts and commonly used accessories for supported products, including test leads, probes, battery covers and other replaceable components.
Using genuine parts helps maintain product performance, safety and compatibility while reducing the risk of unexpected failures.
Dedicated OEM & ODM Support
For OEM and ODM partners, TASI offers customized after-sales solutions designed to support long-term business cooperation.
Our OEM/ODM support includes:
● Product technical training
● Quality issue analysis
● Product upgrade consultation
● Batch after-sales support
● Long-term spare parts supply
● Technical documentation assistance
Through continuous technical support and quality assurance, we help our partners improve customer satisfaction and strengthen their market competitiveness.
Service Process
To ensure fast, efficient and transparent service, we follow a standardized after-sales process.
Submit a Service Request
Customers can contact us through our website, email or authorized sales representative and provide product information along with a description of the issue.
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Technical Evaluation
Our technical engineers review the reported issue and provide remote troubleshooting or recommend the appropriate service solution.
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Inspection & Repair
If factory service is required, the product will undergo professional inspection, repair and performance testing following our standard service procedures.
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Quality Verification
After repair, every product is subjected to functional verification and quality inspection to ensure reliable performance.
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Return & Ongoing Support
Once the service is completed, the product is returned to the customer, and our technical team remains available for any further assistance.
Warranty Overview
TASI stands behind the quality of every product we manufacture. Warranty coverage is provided according to the applicable product category and warranty policy.
Under normal operating conditions, products with defects caused by manufacturing or material issues may qualify for repair or replacement in accordance with our warranty terms.
Our warranty policy generally follows these principles:
● Products are covered for the applicable warranty period from the date of purchase.
● Warranty applies only to defects resulting from normal use and manufacturing quality.
● Damage caused by misuse, improper operation, unauthorized repair, accidents or force majeure is not covered under warranty.
● Products outside the warranty period remain eligible for paid repair services and technical support.
● Warranty terms for OEM and ODM products are subject to the agreements established with each customer.
For detailed warranty information, please contact your local sales representative or the TASI after-sales service team.
Why Choose TASI After-Sales Service
Fast Response
We respond promptly to customer requests and provide timely technical assistance to minimize downtime.
Professional Technical Team
Our experienced service engineers have extensive expertise in test and measurement instruments, ensuring dependable technical support and professional repair services.
Genuine Factory Service
All repair work follows standardized factory procedures and quality inspection processes, using genuine replacement parts whenever applicable.
Long-Term Customer Support
From product delivery to long-term operation, we continue to provide technical consultation, repair services, spare parts supply and product support throughout the entire product lifecycle.
Contact After-Sales Service
If you require technical assistance, product repair or warranty support, please contact our after-sales service team.
To help us process your request as quickly as possible, please prepare the following information:
● Product model
● Product serial number (if available)
● Purchase date
● Description of the issue
● Photos or videos showing the problem (if available)
Our service team will review your request promptly and provide professional, efficient support to help resolve your issue as quickly as possible.
