Professional, Structured, and Reliable After-Sales Service
At TASI, product delivery is not the end of our cooperation, but the beginning of our ongoing service.
We provide customers worldwide with after-sales support throughout the product lifecycle, including technical consultation, operating guidance, fault diagnosis, product repair, and spare parts supply. Our objective is to help customers address issues promptly and maintain stable, reliable measurement performance.
Whether you are a distributor, brand owner, OEM/ODM partner, or end user, TASI provides continued support through professional technical expertise, standardized service procedures, and timely response.
Our Services
Technical Consultation and Product Support
Our technical team provides professional advice on product functions, operation, measurement applications, and routine maintenance. This helps customers use their instruments correctly, improve measurement efficiency, and reduce errors caused by improper operation.
For assistance with product features, operating procedures, application methods, frequently asked questions, or technical documentation, please contact us through our website, by email, or through your sales representative.
Product Inspection and Repair
If a product develops a fault, display irregularity, or deviation in measurement performance, we will conduct an initial assessment based on the model, reported symptoms, and actual operating conditions. We will then provide appropriate troubleshooting guidance or recommend a repair solution.
When a product must be returned for service, our technical engineers will inspect it in accordance with established procedures, identify the cause, and complete the necessary repair, adjustment, and performance verification. Paid inspection, repair, and technical support remain available for products outside the warranty period.
Accessories and Spare Parts
To support product maintenance and long-term use, TASI can supply genuine accessories and commonly required spare parts, including test leads, measurement probes, battery compartment covers, and other replaceable components.
Using accessories that match the product helps maintain measurement performance, electrical safety, and compatibility. Availability is subject to the product model, service life, and current stock.
Dedicated Support for OEM/ODM Customers
For brand owners and OEM/ODM partners, we can provide project-specific support, including technical training, quality issue analysis, product upgrade assistance, batch after-sales handling, spare parts supply, and technical documentation.
After-sales arrangements are implemented according to the product version, order requirements, and the service terms agreed by both parties. This helps define responsibilities clearly and ensures an efficient support process for our partners and their customers.
Standard Service Process
TASI follows a clear and standardized after-sales process. Once a request is received, we determine whether the issue should be handled through remote support, replacement parts, or return-to-factory repair.
Step 1: Submit a Service Request
Customers may submit an after-sales request through our website, by email, or through a sales representative. Whenever possible, please provide the product model, serial number, purchase date, fault description, and relevant photos or videos.
Step 2: Initial Technical Assessment
Our after-sales engineers review the information provided and conduct an initial assessment. Remote support may include operating guidance, troubleshooting, or confirmation of relevant settings and parameters.
Step 3: Product Inspection and Repair
If the issue cannot be resolved remotely, we will provide return instructions or an appropriate repair recommendation. Once received, the product will undergo fault inspection, repair, and any necessary adjustment in accordance with our service procedures.
Step 4: Functional and Quality Verification
After repair, the product undergoes the applicable functional checks and performance verification. It is returned only after the relevant quality requirements have been confirmed.
Step 5: Return and Follow-Up Support
After the product has been returned, we remain available to provide further operating guidance or technical assistance regarding the repair outcome.
Warranty Policy Overview
TASI provides warranty service according to its quality management requirements, product category, sales region, and form of cooperation.
Within the specified warranty period, a product that develops a confirmed defect in materials or workmanship under normal operating conditions may be repaired or replaced in accordance with the applicable warranty terms.
Damage caused by improper operation, misuse, unauthorized disassembly or repair, accidents, use outside the specified operating conditions, or force majeure is generally not covered by the free warranty. Products outside the warranty period may still be submitted for paid inspection, repair, and technical support.
Warranty responsibilities, service arrangements, and spare parts requirements for OEM/ODM products are governed by the contract or after-sales service agreement between the parties.
Warranty periods and service conditions may vary by product. The documentation supplied with the product, the sales contract, and the applicable after-sales policy shall prevail. For further information, please contact your local sales representative or the TASI after-sales service team.
Why Choose TASI After-Sales Service
Timely Response
We take every service request seriously. Once complete information has been received, our after-sales team will review the case promptly and provide technical advice or recommend the appropriate next steps.
Professional Technical Support
Our technical personnel have experience in the development, application, and repair of test and measurement instruments. They can assist customers in analyzing issues related to product operation, measurement methods, and fault symptoms.
Standardized Service Procedures
Each stage, from request registration and technical assessment to inspection, repair, and performance verification, is handled according to the applicable service procedures.
Continued Service Capability
In addition to product repair, we provide technical consultation, operating guidance, spare parts supply, and product upgrade support for distributors, brand owners, and end users.
Contact After-Sales Service
If you encounter a problem during product installation, operation, or use, or if you need to request inspection or repair, please contact us through our website, by email, or through your local sales representative.
To help our technical personnel assess the issue accurately, please provide the product model, serial number if available, purchase date, detailed fault description, operating environment, and relevant photos or videos. Complete information enables us to understand the situation more quickly and provide targeted recommendations.
After receiving your request, our after-sales team will review the information and contact you as soon as possible to assist with the next steps.